| 5.18.005 5.23.005 |
On
5.18 we switched Internet circuits in Sequim from ATT to XO. There have
been issues in regards to the transport for this circuit. It appears
there where several bad spots in this wire from the quest office to our
local pop. On Friday night around 11:35pm PST quest deemed the circuit
stable. We monitored the port for 30 min and proceeded to call it a
night. As fate would have it come Saturday evening and Sunday there was
some intermittent down ages. While users who where online where
permitted to stay there could not browse the web. Those attempting to
get online would never be validated.
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| 3.29.04 |
Today we have placed all dial-in numbers for USinTouch on the website.
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| 2.9.04 | The
US in Touch Beta Program has begun. I will be sending out an email today
announcing the Launch of this program.
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| 2.6.04 | Ok
well I have been working on spell checking for usinmail and USinTouch.
the new dictionaries are now loaded and working. If you have a problem
with spell check such as your window is just closing out or your getting
a socket error log off then back in. If that dose not work check the
message boards.
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| 1.26.04 | Our
service upgrade has been completed. There were a few residual side
effects and things that did not get taken care of the first time round.
All issues seem to have been resolved. The worst of the problems was a
remaining routing issue that just took a bit of time to resolve. All
users were able to get online, but there were side effects with email.
There was a short time period where some users who got online where
unable to surf the internet due to an address block not correctly being
configured in the router. this was resolved very quickly.
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| 12.1.03 | I
have posted a few of the features of the WebMail system on the website
and how to use them. We will be adding more features to this section in
time. With any luck that will be very soon.
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| 11.5.03 |
11.1.03 We had a internally scheduled mail down time. All incoming mail
was caught and held untill we had finished modifications on the mail
system. Changes were made and all work was done within the 3 hour time
period. 11.2.03 The DNS servers that the mail server was using for
delivery experienced and outage that was uncontrollable. Adjustments
were made for more reliable DNS servers. - More stability was added to
the mail server. No incoming mail was lost some outgoing messages had a
failure. This down time was short and fixed quickly. 11.3.03 While the
server was attempting self maintenance there was a disk left in the
computer that stalled the restart. This was fixed and the computer was
modified to avoid this type of scenario again. 11.5.03 The Mail system
has endured 2 days of pure bliss. This means that there where no little
problems or adjustments that had to be done as they had all be taken
care of. With the exception of creating a communications adjustment with
Webtv.
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| 8.11.03 | Ok
wow! The phones are off the hook today, Windows XP is having a serious
problem. What is this problem? You might find yourself asking this very
thing. There is an error while connected to the internet that gives you
a nasty little disconnect notice and a swift computer restart.
Fortunatly a small portion of us out there never had to contend with
this issue at all. There have been patches and fixes coming out for RPC
all this year. If you had been keeping up to date with windows update
this issue would never have affected you. But those of you who have had
restarts or reloads will have this problem simply because you don't have
the updates. Funny thing is I changed all of our competitors websites
and not one of them had this information for there customers so I guess
its up to us here is a quick download that you can save for future use.
(RPC FIX)
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| 8.7.03 |
Wahoo! There we have the new certificate file installed and everything
is ok. I am now re-enabling the web payments and will be working with
the web Signup to make it easier to work with and facilitate the ease
that I require for users.
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| 7.11.03 | For
about 1.5 weeks there has been a slight issue with online payments. The
issue is that you cant make them. This should be resolved within the nxt
few days as we also change over out SSL certificate. We have also added
a few more domains to our works here at usintouch. we have now added
usinliving.com and usinnews.com both of these sites are live and ready
for you to take a look see. We have a few other things in the cooker
brewing but those will be released when we are able to.
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| 6.20.03 |
Yesterday for about 3 - 4 hours Ea Games and a few other networks seems
to have suffered a outage for the west coast. We had confirmed this
after about 1 hour of research. We have added some information to the
website today. We also have launched the start of our marketing campaign
for Las Vegas. In the next few days I will be working on the new website
configuration. This will be viewable at usintouch.org, you may notice
sporadic changes there over the next month. It is time yet again to do a
refit of the web site. I will finally be implementing a more interactive
support section to the website. I'm thinking about creating a web based
Easter egg with a price as well but we will see how that turns out.
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| 5.5.03 |
Dial-up numbers were added to the website today for all areas. As for
this news section is beginning to take on a life of its own and I
believe that its current form must change into something else.
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| 4.25.03 |
Dial-up service was activated for the 702 area code. We now have a a
large portion of Nevada, We already have plans in place to expand into
other areas. What areas will that be? Its a secret, we will announce the
2 other areas we will be moving into in a few months.
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| 4.15.03 |
Updates were applied to all 3 firewalls today, total down time was
approximately 1.9 min. This was not noticeable to any users already
online unless they attempted to pull up our website ,go online, or
retrieve email during this time period. This updated security policies
along with AV scanning.
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| 4.10.03 | We
have a deadline for Active numbers in Las Vegas. We should have dial-up
access in the Entire Las Vegas city by 4.21.03 we were hopping for a bit
of a better deadline but when its out of your hands the only option u
have is to push for a closer dead line. We will be working on this.
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| 4.2.03 | I
have removed 5 computers from the network that were no longer being
used. This caused no network down time and had no effect on users
internet connection. We are currently evaluating more future changes to
the network and new equipment. We have a future network designed and
ready to be put into place more then doubling our network capacity. We
will soon be placing Internet Virus Scanning into play for dial-up
users. We are also looking at offering web filtering for users who want
to protect there family members from the foul traffic on the web. We
will have more information on this as we get closer to implementation.
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| 3.27.03 |
There was a flawless upgrade to the storage on the mail server. I added
another drive in the Raid array for system backup. It took the entire
allotted time to do this because of a slight mistake. We lost the mail
store but fortunately I had made a mail store backup before adding
another drive to the array. As I always say better safe then sorry, and
learn from the first mistake you make. We also moved the internal
intranet around and added a NIC to 2 primary servers for access from our
intranet for increased security. We also replaced some of the bad
battery packs for power backup and redistributed the load allowing for
maximum network protection.
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1.?.03 |
There seems to have been an intermittent issue with the secondary AV
scanning device for email. I have removed this system from the network.
On average 12 Viruses a month made it past the primary AV scanning
system. We decided that the delays caused in email delivery was not
worth the secondary AV scanning protection. This device started causing
problems because of bad mail / SPAM build up. We have plans to implement
an Anti-Spam system that the user will control there will be more
information on this to come.
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| 12.02.02 | The
interface for Web signup and Customer login was repaired this morning 4
hours ahead of schedule. It seems to have lost its link during the MDAC
security update Microsoft issued. After we worked out a few kinks
everything seems to be functioning properly.
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| 11.15.02 | The
new Antivirus Firewall solution seems to be working correctly. I will be
doing some virus testing with this. We will not leave it running while
there is no one monitoring it. We also have the Trend Micro Virus wall
running in conjunction with the Fortinet Virus wall. There will now be
double protection on email, you can never have to much. There was a new
graphic added to the Home page. In the next few days we will be adding
information about the New systems in place.
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| 11.8.02 |
There seems to be something strange with the virus wall. I just re
outfitted the machine with an upgrade to ease its suffering. It seems
that there is an itch that just wont go away. This problem should be
resolved shortly.
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| 11.6.02 |
There were 2 more trunks added to the Washington location. This will
solve the busy signal issues they have been receiving there.
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| 9.19.02 | It
was a rough day as our new firewall virus wall product decided to start
having issues late last night and early this morning. I will contact R&D
and see what they have to say about the unit and if they can offer any
support. I could be looking at the whole situation the wrong way. So if
you have a sporadic issue during the day we are sorry as the IT team was
having a mental issue as to why windows would work and apple would not.
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| 9.6.02 |
Well this was a horrible weekend for the IT team here at US in Touch.
Pac West took a 10,000 block of phone numbers when a subscriber switch
from another Telco provider. It just so happens that we were in the
10,000 block of phone numbers they took over. They were supposed to only
take a 7,000 block. This caused a 12 hr outage of dial-in service in our
Sequim, Wa location. We are sorry about this and I was expecting to be
able to post an apology letter from Pac West but it would appear that
they have yet to send this to me. Not that I expected to truly get one
in my possession but it would have been nice to have it. We are
committed to providing Top service and this happening in a new location
was not what we would have expected.
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| 8.29.02 |
Today we have designed the New and improved US in Touch Logo. With the
assistance and ideas of others we have not only improved on the initial
design but far surpassed the initial 2d design.
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| 8.20.02 |
Well there was an issue with the Email system. Our Virus wall seems to
have been overly filled with the Klez.H virus as we were stopping the
virus from getting to the user at this gate it filled up and would no
longer parse mail. This issue had existed for about 3 hours on estimate.
The issue was resolved even though I was still on the road traveling
from Sequim Wa.
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| 8.12.02 |
Today the new site was opened. Sequim Washington is operational, and we
have opened our doors the the public.
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| 6.21.02 | Yes
it was rough and rowdy. The past 2 days there was an issue that we were
unable to locate as it was purely random. The problem is 100% solved now
and we have all new software in place upgraded and ready to keep it
rolling. We will be sending an email to customers this evening to inform
them what has happened. I have completely tested the new system. It
would appear the issue stemmed from a garbled "ARP cache".
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| 5.30.02 |
Well it was rough and rowdy but we have the new software installed. You
may notice a faster rate that you are authenticated. Almost all the bugs
are worked out least the ones that will interfere with the customers. I
should have this worked out tonight after all I started working on this
at 11:15pm on the 29th its a bit late for me now. Maybe I will go home
get some sleep and tackle the annoying bug that's driving me nuts.
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| 5.23.02 |
There was a quick outage today, It was my fault. I had applied an update
and had not paid closer attention to the system. Everything is now O.K.
The outage was about 10-15 minutes. Sorry for the inconvenience; users
that were currently not logged on suffered no changes while those users
attempting to connect during this time had issues.
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| 3.31.02 | We
have reworked the holiday's and hours. We have added that we will close
early on the listed holidays posted under our support section..
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| 2.8.02 | We
have added another trunk and we have a second already ordered to be in
the end of march.
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| 2.4.02 |
There is an issue with one of the trunks. We are working with Nevada
Bell currently to have this issue resolved. We were under the impression
that this was an issue with one of our 6000 units but it would appear
that there is a wiring issue or hardware failure with Nv Bell at this
point in time.
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| 1.26.02 |
There was yet another issue with the Virus wall it would appear that we
have brought an end to this. No incoming mail was appeared to be lost.
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| 1.25.02 |
There was an issue with the virus wall during a period about 1 hour
where mail was not being sent out. The issue was quickly resolved and
mail traffic restored.
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| 12.11.01 | Web
site now has the DHTML menu bar working and well I might say. Next I
will attempt to move the web from its dreary existence to a XML based
life form with web page dynamic content. What dose this mean to you?
Most likely nothing but it sure would make the site more appealing to
me.
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| 12.04.01 | The
new Billing interface is operational and extremely easier to use then
before. Today is also my Birthday; what am I doing at work? Well now
that's a good question but what else would I be doing?
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| 12.03.01 | We
now accept Credit Cards, it has taken us some time but the work is now
all over and we are working properly.
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| 11.29.01 | We
have added another trunk to provide more lines. There is another
scheduled trunk addition in December 21st or 24th. Thank you for
allowing us to grow.
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| 11.26.01 | I
have just had the pleasure to implement the outgoing virus scanning
which should stop the spread of virii from TekNett to USinTouch or vice
versa. Also protecting the rest of the world from receiving virii sent
from TekNett or USinTouch.
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| 11.21.01 | We
have upgraded the internal backbone. With a multi-plexing switch for
Zero errors in traffic and better network performance.
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| 10.22.01 | US
in Mail has been given a slight face lift. We have added some new
features such as a calendar, tasks, and well some other things you will
just need to play with. Happy hunting
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| 10.11.01 |
Two More trunks have just been turned up for us.. This should stop
all busy signals..
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| 9.29.01 | Ok
well I now have WebMail up for US in Touch. Sorry it took so long but
well it was a pain in that SIDE. But she is up and running now and quite
well I might say. Well there it is I said it. :p
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| 9.25.01 |
TekNett WebMail interface is up and operational. It has been cleaned of
the virus swarm and restored to operational parameters. USinTouch
WebMail will be up by tomorrow. Thank you. 16 Installations later Thank
you who offered calm moral support and understanding. Did I mention I
hate the "Nimda.a" Virus.
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| 9.18.01 | US
in Touch & TekNett WebMail Interfaces have been shut down Due to an
infection spreading from one machine to the other. We will be taking
extreme effort to remove this virus and Clean the system. No mail will
be lost. You still have access to your mail accounts Via Email programs.
Also you can configure numerous WebMail interfaces to check your TekNett
or US in Touch accounts. Credit Card Interface should be up in a few
days this will cause a slight delay in the process but with all luck
everything should be rolling before the next billing cycle.
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| 8.11.01 | Well
we had a heck of a time setting up the credit card verification. It was
initially postponed till 8.11.01 but as the company we had purchased our
hardware threw MWAVE had lost our check 3 times. This has forced
us to delay by 1 more week. We are sorry for the inconvenience.
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| 7.12.01 | We
Had an ascend die on us last night. We replaced the unit in a little
less then an hour. Some users may have started getting bumped around
4:45 this was due to the unit starting to fail. This unit has been
replaced with a spare and as of 6:30 last night we were up to full
operating power. This morning all the NAS units had been upgraded to the
same revision code and now all function correctly. I also had to tear
down the usinmail and rebuild them as the replay email addresses were
not correct sorry for the inconvenience.
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| 7.3.0 | Here
we go the 2 New Domains we have are up and running. Create an account
check it out. We have made a slight cosmetic adjustment to the web page.
There is more of this to come. Keep an eye open. Create a free email
account here
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| 6.28.01 |
E-Classifieds is now Fully functional. Weeeee there is a big sigh of
relief here as this is finally up and operational. Keep watching for
updates on the web site. There should be no updates today as we have
finely got our Throne of Bhaal add on for Baldurs Gate II
Shadows of AMN. Wish us luck although we always win :)
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| 6.16.01 |
E-Classifieds was killed it did not function correctly. US in Touch now
has a WebMail interface. The TekNett WebMail interface has been
upgraded. Monday we should be adding a free email service with a nice
appeal.
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| 6.14.01 |
E-Classifieds is up Tomorrow We will ad Web Mail for The US in Touch
Domain. there was one heck of a battle as we have not installed
E-Classifieds for almost 6 months and had to force install it on its own
server.
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| 6.11.01 |
There was an unscheduled Down state last night from 11:45 to 12:15 We
changed out some office equipment, there was a slight side effect from
the change over and a portion of mail did not start back up. Accounts
were still able to receive mail but not send, this was taken care of
when we noticed the issue sorry for any inconvenience.
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| 5.18.01 | All
Domains are functioning and are sending mail to each other. WebMail is
now functional in full steam. We will apply the new look and feel ASAP.
We are almost done with the TekNett redesign that will include movies we
have watched with a review, ranking, rating, and so fourth.
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| 5.17.01 | The
problem with USinTouch not receiving email from the outside world
has been resolved. This was not initially an in house problem. Our
outside DNS reference was not updating correctly in turn causing a
problem with USinTouch not being able to receive email. This has been
resolved and Virus Scanning has temporarily been paused. This will be
resumed with a warning.
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| 5.16.01 | We
ran into a problem refitting US in Touch with the Antivirus scanning. We
attempted to resolve this issue after much deliberation and calibration
we found that the problem for USinTouch receiving email was not an
internal issue.
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| 5.15.01 |
USinTouch.com Email ran into a problem with the Anti-Virus Scanning. Us
in touch users will have a problem receiving email until later this
evening. We are sorry for the inconvenience. Email scanning will be
resumed on this domain in the next few days.
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| 5.11.01 |
Antiviral e-mail scanning was initiated with no problems. The change
over actually took place completely automated, while administration
was sleeping :) I do so enjoy sleeping! This Free addition took
place just hours before the new "homepage" Virus was tearing up
ISP's across the world. You will now be able to look forward to
having safe e-mail.
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| 4.5.01 | All
system updates have been completed. The new WebMail Interface has been
completed and will be changing in the next few days. We are currently
fully migrated into the new billing software to offer you a better
billing solution. Credit cards are not yet available for online
transactions.
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| 3.23.01 |
Those who would like to know the skinny on what happened this morning
around 2am with the on and off intermittent problems. We are sorry
there was an issue with the firewall on the new system. We changed
networks to allow you to connect at around 6am; around 8:20pm we
changed the networks back as we resolved the issue with the
firewall. Thank you for your patience, and those who woke me up at 5
in the morning. thanks for the wake up call!
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| 2.20.01 |
Ok well its been driving me nuts so the E-Classifieds now sends email
and this function is working correctly. There are some more features
that we will be adding in the future. keep watching. Amongst the
havoc of upgrading all the systems to bring new features it appears
that there were some transfer problems on one of the T1's this issue
was found in 20 min and we have made adjustments to stop the flux to
maintain your service.
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| 2.3.01 | This morning we had made
some changes with the network. The web site and some other small things.
Look for things to change. There was no outage besides the web site
today do not fear.
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| 2.2.01 |
Today We had 2 new trunks added to the existing trunks. Thanks you for
helping USinTouch become what it has today. This should stop all the
busy signals, at least until the next large growth period.
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| 1.24.01 |
Today the 24th we have had a new trunk turned up. This should
considerably reduce the busy signals you have received. We are expecting
2 more within the month, and will keep you informed as to when we have
them in and running.. Thanks The
TekNett Crew
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| 1.9.01 | On Tuesday 1/09/01 at 7:30we lost a needed piece of equipment. The problem was patched and in full running order at 9pm. Wednesday from 5:30 to 9:30 there were busy signals. Thursday at 5:45pm we received the replacement for our downed equipment. By 7pm the system was up and running and all lines were functional. | |
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| Wacked grafix . Copyright © 1999- 2004 [USinTouch]. All rights reserved. Revised: 05/10/04 |
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US
in Touch- News and Updates